Terms and Conditions
NOTICE. PLEASE READ THESE TERMS & CONDITIONS CAREFULLY. BY ACCESSING THIS WEB-SITE YOU AGREE TO BE BOUND BY THE TERMS & CONDITIONS STATED BELOW. IF YOU DO NOT AGREE TO THE TERMS & CONDITIONS STATED BELOW, PLEASE DO NOT ACCESS THIS WEB-SITE. CEDAR HOUSE MEDIA, INC. RESERVES THE RIGHT TO CHANGE, MODIFY OR AMEND THESE TERMS AND CONDITIONS WITHOUT ANY NOTICE.
LIMITATION OF LIABILITY
In no event shall Cedar House Media, Inc. or its licensors, suppliers, vendors, officers, directors, employees, or agents, be liable for any special, incidental, indirect, or consequential damages of any kind, or for any damages whatsoever resulting from loss of use, data or profits, whether or not Cedar House Media, Inc. has been advised of possibility of the damage, arising out of or in connection with the use or performance of the site or of failure to provide services that you order from Cedar House Media, Inc. or its affiliates, including without limitation, damages arising from mistake, omission, virus, delay, or interruption of service. In no event shall Cedar House Media, Inc. be liable or responsible for any damages or consequences arising from or related to your inappropriate or unauthorized use of the site or its content.
OFFICE HOURS
Our office hours are 8:00 AM- 5:00 PM Monday - Friday.
RETURNS / REFUNDS
Since each order is unique to customer and has no re-sale value, All Sales Are Final. If we verify that we made an error, we will re-print the order. No Refunds or Credit.
Customer must notify Cedar House Media, Inc. within 7 business days of order acceptance to notify any defects discovered in the ordered product or the claim will be denied.
In order to receive replacement Customer must return 25% of the received product for us to review within 15 days (on their own expense) from the time when the ordered product delivery was taken.
All charges related to expedite printing (Rush Printing or Shipping) are NOT REFUNDABLE, including for those orders that are returned for any reason.
SECURITY POLICY
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions.
It encrypts all of your personal information, including credit card number, name, and address, so that it cannot
be read over the internet.
CUSTOMER CONTENT
You understand that all information, data, text, photographs, graphics, messages or other materials ("Content") are the sole responsibility of the person from which such Content originated. This means that you, and not Cedar House Media, Inc., are entirely responsible for all Content that you use from Cedar House Media, Inc. Gallery or send, upload, post or transmit via the Service.
Recognizing the global nature of the Internet, you agree to comply with all local rules regarding online conduct and acceptable Content. You agree to not use the Service to send, upload, post or otherwise transmit any Content that contains (i) child pornography or anything indecent, obscene, lewd, lascivious, filthy or vile; (ii) a threat to kidnap or injure a person, a threat to injure the personal property or reputation of another person, a threat to accuse any person of a crime, a threat to inform another that a person has violated any law of the United States, or a threat of blackmail; (iii) any matter advocating or urging treason, insurrection, or forcible resistance to any law of the United States; (iv) any defamatory remarks directed at any other person or company; or (v) any content that infringes the intellectual property rights or other proprietary rights of Cedar House Media, Inc. or any third party does not control the Content posted by Customers and does not guarantee the accuracy, integrity or quality of the Content. Under no circumstances will Cedar House Media, Inc. be liable to you in any way for any Content you may be exposed to that you may find offensive, indecent or objectionable. Products and services, are provided for your pesonal use only. You agree to abide by these terms of service and not to use these products and services or related messages for any unsolicited or unauthorized advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation.
You acknowledge that Cedar House Media, Inc. does not pre-screen Content, but that Cedar House Media, Inc. and its affiliates shall have the right (but not the obligation) in their sole discretion to remove any Content that violates the terms of service or may otherwise be objectionable. You further acknowledge and agree that Cedar House Media, Inc. may preserve Content and may also disclose Content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce the terms of service; (c) respond to claims that the Content violates the rights of third-parties; or (d) protect the rights, property, or personal safety of Cedar House Media, Inc., its users and the public.
GOVERNING LAW
Cedar House Media, Inc. is based in Beaverton, OR and all transactions take place on Cedar House Media, Inc.'s servers located in WBeaverton, OR. Any legal action or proceeding relating to or arising from your access to or use of this Site shall be instituted in Beaverton, OR. You agree to submit to the jurisdiction of Beaverton, OR courts and agree that venue in these courts is proper in any such legal action or proceeding.
INDEMINITY
You agree that you shall indemnify and defend Cedar House Media, Inc. and all parties from whom Cedar House Media, Inc. has licensed portions of Content, and their directors, officers, and employees, against all claims, liability, damages, costs and expenses, including reasonable legal fees and expenses arising out of or related to (i) your breach of these Terms of Use or (ii) any suit, claim, or demand arising from or relating to any text, photograph, image, graphic or other material you incorporated into Products.
ORDER APPROVAL
Customer is fully responsible for final proof and layout approval prior to the printing process.
Cedar House Media, Inc. is NOT LIABLE for errors in a final product caused by any of the following reasons:
Misspelling, Graphics, Bleeds, Grammar, Damage Fonts, Punctuation, Wrong cuts, Incorrect or Missing Folds, Die Lines, Crop Marks, Transparency, Overprint, Finished Product Size. We DO NOT make any changes on customer files. Minimum charge for typesetting and design is $15.00.
INDEMNITY
By submitting the above document to Cedar House Media, Inc. "I agree to the following terms".
I have verified that spelling and content are correct. I am satisfied with the document layout. I understand that my document will print EXACTLY as it appears here, that I cannot make any changes once my order is collected and that I assume all responsibility for typographical errors.
CUSTOMER SUBMITTED ARTWORK OR GRAPHICS
All artwork, designs and images must be provided in CMYK format. Cedar House Media, Inc. is not responsible for any color shift that occurs in conversions from RGB to CMYK or PMS Pantone colors to CMYK color modes.
All artwork, designs and images should be provided at a minimum of 600 DPI and CMYK color mode. Cedar House Media, Inc.. is not responsible for images printed as fuzzy, distorted or pixilated due to customer provided artwork.
COLOR PROOFING & MATCHING
Cedar House Media, Inc. is not liable for color matching or ink density on screen proofs approved by the customers. Screen proofs will predict design layout, text accuracy, image proportion and placement, but not color or density.
Application of UV Coating & Silk Lamination may effect or change the appearance of the printed colors. Cedar House Media, Inc. is not liable for the final color appearance of a UV or Silk Laminated product/s.
ORDER CANCELLATION
Cedar House Media, Inc. will be happy to help you cancel your order prior to Approval. However, orders may be eligible for cancellation upon request via email or phone call. Our Customer Service Team will inform you of any cancellation charges depending on the stage of the order. Please note that if your job has already been collected and plated for press or any process thereafter, modifications cannot be made and it can no longer be cancelled and no refunds will be issued.
If job is canceled any labor hours (proof, graphics design, etc.) or administrative fees (credit cards fees, etc.) will be subtracted from your refund. Minimum is $5 (15%-30% of total transaction)
Once the order has been placed successfully, No Refunds are issued for the Logo, and Graphic design services.
Cedar House Media, Inc. is not responsible for any duplicated orders that are placed on our web site due to the customer mistake.
ORDER SHIPPING AND DELIVERY
Cedar House Media, Inc. will always act to make sure that any production difficulties do not delay delivery schedules. In no case shall Cedar House Media, Inc.. be liable for any consequential or damages resulting from any delay in shipment or delivery.
All Cedar House Media, Inc. customers agree not to hold Cedar House Media, Inc. liable for delays in shipments caused by weather conditions, shipping company delays, international customs issues or any other circumstances beyond Cedar House Media, Inc.'s direct control. Cedar House Media, Inc. shipment and delivery dates are calculated based upon estimates provided by our suppliers.
Cedar House Media, Inc.. will always act to make sure that delivery schedules are met. However, unexpected equipment failure, malfunction and or technical problems may delay the printing process. In case of delay caused by technical difficulty, rush charges/fees will be refunded or waived where applicable. However, technical difficulty will not be the grounds for order cancellation.
SHIPPING ERRORS & LOST PACKAGES
Lost or damaged claims can only be filed for shipments over $50.00 in value and can only be done after 30 days from package shipment. Cedar House Media, Inc. is not responsible for 3rd party shipping errors, omissions or damaged shipments.
CUSTOMER SUPPLIED INCORRECT ADDRESS
When a package is not delivered due to an error made by the customer in submitting the improper shipping address, Cedar House Media, Inc. will reship the package with corrected address and charge an additional shipping fee for the shipment.
